Terms and Conditions

By purchasing from Nürdhood – media design studio webshop you are automatically agreeing to the Terms and Conditions as laid out below.

PAYMENTS
Product prices shown on our site are including VAT but without shipping costs (which will be calculated on the checkout page). You can pay either with Paypal or direct Bank Transfer in our webshop. When you decide to place an order with direct Bank Tranfer, then please make your payment directly into our bank account with your Order ID as the payment reference. As soon as we have cleared/received your payment in our account, we will ship your order as fast as possible.

SHIPPING
We ship worldwide and all orders are processed and shipped out every Thursday. Our prints will first be packed in acid free bags (against water damage) and send in an carton-lined envelope.

Shipping costs
In the Netherlands: 3,50 euro (with track & trace code)
In Zone EUR 1: 11,95 euro (with track & trace code and it needs to be signed for)
In Zone EUR 2: 13,95 euro (with track & trace code and it needs to be signed for)
Outside Europe: 16,95 euro (with track & trace code and it needs to be signed for)

Please double check the address to which you wish your order to be delivered and the one supplied to Nürdhood – media design studio webshop by PayPal via your account are the same. Nürdhood – media design studio holds no responsibility for being supplied with an incorrect posting address. Redelivery (if possible) will be at the cost of the customer.

For international orders please allow approx 1 – 3 weeks for delivery. National mail can take time getting orders to certain countries.

On very rare occasion, overseas shipments may be subject to import duties and tax. Additional charges must be at the customer’s expense. Nürdhood – media design studio webshop has no control over these charges and accepts no responsibility for any additional overseas costs.

DAMAGES, LOSS & REFUNDS
If the product is received damaged in the post, Nürdhood – media design studio webshop must be notified immediately by the customer who will need to retain the product and packing. Nürdhood – media design studio webshop will contact the delivery service who will be responsible for addressing and compensating the damage claim. The damaged product must not be sent back to Nürdhood – media design studio webshop.

All orders are double checked before posting and will not be sent with any defects. Nürdhood – media design studio webshop is not responsible for any damages incurred by National mail. Once the product has been dispatched to the delivery service by the seller, the risk of loss passes to the customer.

RETURNS
Products may be returned if the customer notifies Nürdhood – media design studio webshop via email within 5 days of receipt of product. Products must be returned undamaged and in the state in which they were sent. The customer is responsible for ensuring correct packing of the product (acid free packaging) and using appropriate postal and recorded delivery methods.

Nürdhood – media design studio webshop is not responsible for the loss or damage of any returned product. Upon satisfactory receipt of the returned goods to Nürdhood – media design studio webshop, we will refund the money earned to the buyer. Nürdhood – media design studio webshop will aim to refund the buyers payment within 7 days minus the costs of initial shipping and packing charges.

The customer is liable for the return carriage costs. If the customer fails to return the goods they will be charged the full cost of their recovery. They are under a duty to take care of the goods until they are returned.

COPYRIGHT AGREEMENT / LEGAL INFORMATION
Copyright of the images is retained in perpetuity by the artist and they may not be reproduced in any context or media digital or analogue. Any unauthorised reproduction will result in legal proceedings. By purchasing work from Nürdhood – media design studio webshop you automatically agree to and accept the above terms and conditions.